We found their tutorials and knowledgebase to be extremely helpful to getting acquainted with the product. They also provide FAQs, tutorials, searchable knowledgebases, and online user forums as additional resources. All other support is managed through an online ticket system, where you describe your issue and wait to receive a response from a customer service tech. PST, but users with personal accounts are charged $99 per year for this service. SugarSync provides phone customer support weekdays from 6 a.m.
Business plans with Admin Control start at $550/ year for three users and 1 TB (1,000 GB) of storage. With SugarSync’s professional plan, you have access to free phone support that would cost a personal account user $99 per year. It is important to note that, if you’re looking to back up your server, SugarSync will not backup a computer running a traditional server operating system. The administrator can set unique access and storage limits for individual users. Business accounts have additional administrative controls that allow you to add or remove. SugarSync for Business provides a 30-day free trial.
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If you wish to upgrade from personal to business, SugarSync does not force you to re-upload files you saved under your personal account. SugarSync offers business plans in addition to their personal plan. SugarSync is compatible with both Mac and PC operating systems.
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SugarSync even offers apps for iPhone, BlackBerry, and Android that allow you to easily access your files on the go from your smartphone. With SugarSync, you can restore files for an indefinite amount of time. To restore files to your computer you can download SugarSync Manager Software and simply drag and drop backed up files from the software into your desired location on your hard drive. SugarSync also provides file versioning that stores different versions of previously saved files so that you may access a copy of your file that has already been saved and backed.
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This method uses far less bandwidth and doesn’t impede your Internet connection speed in the same way that a full system backup does. These backups are performed only when a new file is saved or when a previous file is altered. After your initial backup, SugarSync’s software constantly runs on your computer, performing automatic incremental backups of files and folders that you designated to be backed up. Your initial backup may take a long time depending on the total size of the files to be backed up, but afterwards you will have an accessible copy of your files that can be downloaded to your machine in case of loss or corruption. SugarSync operates by giving you downloadable software that allows you to select any files or folders to be copied and uploaded over the Internet to SugarSync’s storage servers.
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